Technology Outsourcing in the Health Care Industry

TECHNOLOGY OUTSOURCING
IN THE
HEALTH CARE INDUSTRY

Thursday • June 3, 2004 (Click here for a detailed schedule)		Friday • June 4, 2004 (Click here for a detailed schedule)
8:30	Introduction and Overview	8:30	Privacy and Data Security
8:45	Outsourcing in the Health Care Industry: Degrees of Outsourcing from Discrete Functions to Healthcare Service Management
9:30	To Outsource or Not to Outsource
10:15	*Break*	10:00	*Break*
10:30	The “What” of the Agreement: Defining and Managing Scope of Service and Service Levels	10:15	Special Regulatory Issues for the Health Care Industry
11:15	The “How Long” of the Agreement: Specifying the Term and Planning for Transition and Disengagement	11:30	Murphy’s Law in Outsourcing — Relationship Management and Tips for Avoiding Troubled Relationships
12:00	*Lunch (on your own)*	12:15	*Lunch (on your own)*
1:30	The “How Much” of the Agreement: Financial Terms	1:30	Case Study: A Walk through a Major Outsourcing Deal Involving Multiple Customers
2:30	Special Considerations for Transactions Involving Outsourcing of Business Processes
3:15	*Break*	3:00	*Break*
3:30	Terms Relating to Software and Other Intellectual Property	3:15	Contingency Planning (Just in Case the Project Doesn’t Work Out)
4:15	Large Scale Software Implementations	4:30	*Adjourn*
5:00	Reception for Faculty and Attendees